Emergency Assistance

By failing to prepare, you are preparing to fail

You can contact us by telephone from 9.00 am to 5.00 pm on weekdays and from 10:00 am to 1:00 pm on Saturdays.

For known clients: we have an emergency contact number to call outside office hours.

Emergency assistance examples:

• Locked out of the house
• Unable to gain entry to the house.
• Broken external door or window
• Damage to external door or window that puts safety or security at risk, for example broken glass, damaged locks, or jammed doors or windows.
• Blackout or power failure
• Disruption of power supply to the house (excludes area-wide blackouts).
• Broken hot water system
• Physical breakage of a pipe or joint, resulting in a burst pipe and uncontrollable water flow.
• Burst tap or showerhead
• Blocked toilet, drain or pipes • Blockage in toilet, drain or pipes preventing water flow, resulting in an overflow or backup.
• Internal leak from damaged roof or guttering
• Water leaking internally through ceilings or walls as a result of a damaged roof or guttering.
• ...

Packages and prices

• Call out fee: € 60 - first hour intervention only
• Fee per extra hour: 45 €

Not included: cost of new lock, new window, materials, etc ...